Category Archives: Customer Stories

Customer Appreciates Honest Service at LightHouse Automotive

Customer Appreciates Honest Service at LightHouse Automotive

A recent customer going by the initials of O.B. was kind enough to post an online review of his customer service experience at LightHouse Automotive in Colorado Springs. He came in for a professional inspection on his truck and recommendations for repairs. Here is what he had to say in his review: "They were very professional and so nice!" O.B. writes. "They told me everything that was wrong with my truck and estimated costs to fix it. The owner is so nice, we had a great conversation with him. It took awhile, but my truck is difficult." We are very passionate about cars, trucks and SUVs here at LightHouse Automotive. Perhaps nobody loves cars more than our owner, Rylan Blair. He is a lifelong gear head and his passion for automobiles is what drives our entire team of technici ... read more

Categories:

Customer Stories

LightHouse Automotive Customer Appreciates Thorough Service Approach

LightHouse Automotive Customer Appreciates Thorough Service Approach

Jonathan recently visited LightHouse Automotive in Colorado Springs for some repairs to his vehicle. He wasn't sure exactly what was wrong, which is why he wanted to take it to a local automotive expert he knew he could trust. Here is what Jonathan had to say in his Google review of our shop: "Good communication, normal pricing with the standard markups," Jonathan writes. "They may need to chase and issue for awhile, but what they work on they do fix correctly." We appreciate that feedback and acknowledgement of our process, Jonathan. We may never be the biggest auto repair shop in town, but we are honest, dedicated and very thorough in everything we do. Our technicians want to make sure that we get to the bottom of any automotive problem. With a proper diagnosis, we are able to make accur ... read more

Categories:

Customer Stories

Customer Gets Pre-Purchase Vehicle Inspection at LightHouse Automotive

Customer Gets Pre-Purchase Vehicle Inspection at LightHouse Automotive

If you are considering the purchase of a used car, always remember that you have the right to get the vehicle inspected by an objective third party. It's the smart thing to do before you commit to buying. If no problems are found, it gives you extra peace of mind. If there are issues, you will be able to make better purchase decisions. Even if you still decide to buy the car, you'll know exactly what work it needs and that can also help with your negotiations. We perform pre-purchase inspections all the time at LightHouse Automotive. Used vehicle buyers know they can count on us for an unbiased opinion and thorough inspection report. We recently had a customer named Cole come into the shop for a pre-purchase vehicle inspection. Here's what he had to ... read more

Categories:

Customer Stories

Recent Customer Reviews of LightHouse Automotive

Recent Customer Reviews of LightHouse Automotive

We truly value our customers at LightHouse Automotive, and we especially appreciate when they take the extra time to post a review of our Colorado Springs auto shop online. Whether someone posts on Google, Facebook, Yelp or directly on our website's Reviews page, the feedback we get is so helpful. We are always looking to build our reputation in this community. Reading reviews from our customers—whether positive or constructively critical—helps keep us us focused on making our customer service the best it can be every single day. With this in mind, we wanted to share a few recent customer reviews of ... read more

Categories:

Customer Stories

Dodge Owner Gets Emergency Auto Repairs at LightHouse Automotive

Dodge Owner Gets Emergency Auto Repairs at LightHouse Automotive

Robert drives a 2007 Dodge Nitro compact SUV. Over Labor Day weekend, he was experiencing troubles with his vehicle and new he needed to have it repaired as soon as possible. He depends on the vehicle for his job and was worried about the costs of getting it fixed. Robert knew that LightHouse Automotive has a great reputation throughout the Colorado Springs area, so he brought his Nitro to us. "I had an emergency with my 2007 Dodge Nitro," Robert says. "Though they were closed that day, they did look at it the next day. I was afraid to even drive it there, but they have a super reputation. James met me at the counter and listened (actually listened to how much I needed the car, as I am single income and it affected my job." At LightHouse Automotive, we understand that eve ... read more

Categories:

Customer Stories

Jerry Recommends LightHouse Automotive

Jerry Recommends LightHouse Automotive

Jerry recently visited LightHouse Automotive in Colorado Springs to have some auto repair work done. He wasn't sure exactly what was wrong, so he brought his car in for a professional inspection and diagnosis. Along the way, he had plenty of questions and our team was happy to give him all the information he needed before authorizing any repairs. "Great mechanics and great customer service," Jerry writes in his Google review. "They take their time to talk to you and help you if you have any questions whatsoever." At LightHouse Automotive, we understand that most people are not automotive experts. We love working with different customers every day, because we get to meet and interact with such a wide range of people and personalities. Some people know a lot about their vehi ... read more

Categories:

Customer Stories

Customer Appreciates Thorough Service at LightHouse Automotive

Customer Appreciates Thorough Service at LightHouse Automotive

Keith was experiencing automotive problems with his truck, but he wasn't sure exactly what was wrong. He decided to bring his vehicle into LightHouse Automotive for a professional inspection and repair recommendations. Owner, Rylan Blair, and his team of automotive technicians looked over Keith's truck and were able to give him the information he needed to make the right repair decisions. "LightHouse went way beyond expectations from start to finish," Keith says. "They made sure I understood exactly what was wrong with my truck and what my options were. Rylan and his guys provide excellent customer service and quality work for a fair price." Providing helpful information and insight is important to us at LightHouse Automotive. We understand that some of our customers know more about ca ... read more

Categories:

Customer Stories

Customer Appreciates Family-Oriented Approach at LightHouse Automotive

Customer Appreciates Family-Oriented Approach at LightHouse Automotive

Mariano has been coming to LightHouse Automotive in Colorado Springs for years. He knows he can count on our service team to treat him right and our automotive repair technicians to take care of his vehicles. He recently paid our shop a visit and was kind enough to share his thoughts in an online review. "I really appreciate the entire staff at LightHouse Automotive and the friendly family-oriented philosophy they practice," Mariano writes. "Especially when they need each other's help to solve a customer's vehicle problem. The technicians willingly share their personal experience and skills to make sure customers are taken care of." Teamwork has always been a very important part of our business at LightHouse Automotive. We aren't the largest auto shop in town, but we make a concert ... read more

Categories:

Customer Stories

Texas Auto Shop Owner Endorses LightHouse Automotive

Texas Auto Shop Owner Endorses LightHouse Automotive

Mike Jewell owns Jewell Auto in Fort Worth, TX. He got a call from one of his usual customers who happened to be here in Colorado Springs and was experiencing some problems with his truck. Mike looked up local shops in a professional automotive organization that he belongs to and found LightHouse Automotive on the list. He gave us a call and and ended up having his customer give us a chance to show what we could do. "When I called and spoke to Rylan [Blair, owner] about the issues my customer was concerned with, he immediately scheduled an appointment for the following morning," Mike writes in his online review. "My customer was completely satisfied with the service he received at LightHouse Automotive." Sometimes there's a bit more pressure when our shop is referred to us by another shop owner, especiall ... read more

Categories:

Customer Stories

Customer Gets A/C Recharged at LightHouse Automotive

Customer Gets A/C Recharged at LightHouse Automotive

When summer starts to roll around, we get a number of customers coming into LightHouse Automotive who are looking for air conditioning tune-ups, repairs and coolant recharges. It makes perfect sense as the weather is beginning to heat up and having an A/C system that works properly becomes more important than ever.  Ryan visited the LightHouse Automotive shop in Colorado Springs recently because he needed to get his A/C coolant recharged. It's a pretty standard and basic automotive service, but it is one service that is best done by trained professionals. Air conditioning coolant (aka Freon) can be dangerous to work with and you don't want to take any chances, especially if you are already dealing with any sort of leak. The "simple" do-it-yourself recharge kits and spray cans ... read more

Categories:

Customer Stories
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call LightHouse Automotive (719) 634-0005 For Assistance.