Category Archives: Customer Stories

New Colorado Resident Finds a Local Auto Shop He Can Trust

New Colorado Resident Finds a Local Auto Shop He Can Trust

Ray recently moved to Colorado. He needed some automotive repair and maintenance work done, so he did his research on local auto shops. After searching online and calling around, he decided to give LightHouse Automotive a chance to earn his business. In the end, he was glad he chose our shop! "Just moved to Colorado and had to find a good mechanic," Ray says. "The LightHouse team did a thorough diagnosis and was upfront about findings and cost. The work was done professionally and all old parts saved for my review (rare but appreciated detail)." Once Ray's vehicle was in our shop, our skilled automotive technicians performed a thorough inspection. We ran diagnostic tests and inspected key parts and systems throughout the vehicle. Then, we presented him with an inspection report to ... read more

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Customer Stories

LightHouse Automotive Owner Helps Customer with Ignition Problem

LightHouse Automotive Owner Helps Customer with Ignition Problem

Michael depends on his truck every day for his work, which requires him to drive all over Colorado. Unfortunately, he was having some problems with the ignition system and he only had one day off in which to get the truck repaired. This is what led him to contact LightHouse Automotive and schedule an appointment. "I had called LightHouse Automotive because the key to my truck kept getting jammed in the ignition," Michael says. "Rylan [Blair, owner] promptly ordered the part and scheduled an appointment. Even though his technician, Gary, wound up sick shortly after we made the appointment, Rylan came in himself to repair my truck." Like all businesses right now, we have to adapt. If one of our employees is feeling ill, we make sure they stay home and the rest of our team is willing and able to pick up the slack. Our customers' needs still come first and we want to m ... read more

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Customer Stories

LightHouse Automotive Helps Customer Through a Tough Situation

LightHouse Automotive Helps Customer Through a Tough Situation

Jasmine was in a tough situation. She was on her way to a job interview when her car broke down and she was stranded on the side of the road. Jasmine was able to get her vehicle towed to LightHouse Automotive, where the team led by owner, Rylan Blair, performed a thorough inspection and offered some specific repair recommendations. "I am so grateful for this auto repair facility," says Jasmine. "I walked into the repair shop extremely worried. Rylan was really nice and made me feel comfortable leaving my car with them (I've had bad experiences in the past with other places)." After Jasmine's vehicle was properly inspected, we let her know our findings and which repairs we would recommend. We told her which services were most urgent and which repairs may not be necessary right away (yet were still worth noting for her to make informed decisions in the near future ... read more

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Customer Stories

Father and Daughter Pleased with Heater Repair at LightHouse Automotive

Father and Daughter Pleased with Heater Repair at LightHouse Automotive

Taylor was concerned that the heater wasn't working in her car. This is not a good thing to happen in the middle of a cold Colorado winter. So, she brought her to LightHouse Automotive for a proper inspection of her heating/AC system and professional repairs.  "Great service and fairly priced!" Taylor says. "Appreciate that they took the time to explain all my options and what was wrong with the car. They really went above and beyond to help me get heat back in my car, and I would definitely take it here again in the future!" The technicians at LightHouse Automotive were able to determine the source of the heating problem. During the inspection, we also found some other issues that were worth bringing to the customer's attention. We presented Taylo ... read more

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Customer Stories

Customer Appreciates Honest Service at LightHouse Automotive

Customer Appreciates Honest Service at LightHouse Automotive

A recent customer going by the initials of O.B. was kind enough to post an online review of his customer service experience at LightHouse Automotive in Colorado Springs. He came in for a professional inspection on his truck and recommendations for repairs. Here is what he had to say in his review: "They were very professional and so nice!" O.B. writes. "They told me everything that was wrong with my truck and estimated costs to fix it. The owner is so nice, we had a great conversation with him. It took awhile, but my truck is difficult." We are very passionate about cars, trucks and SUVs here at LightHouse Automotive. Perhaps nobody loves cars more than our owner, Rylan Blair. He is a lifelong gear head and his passion for automobiles is what drives our entire team of technici ... read more

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Customer Stories

LightHouse Automotive Customer Appreciates Thorough Service Approach

LightHouse Automotive Customer Appreciates Thorough Service Approach

Jonathan recently visited LightHouse Automotive in Colorado Springs for some repairs to his vehicle. He wasn't sure exactly what was wrong, which is why he wanted to take it to a local automotive expert he knew he could trust. Here is what Jonathan had to say in his Google review of our shop: "Good communication, normal pricing with the standard markups," Jonathan writes. "They may need to chase and issue for awhile, but what they work on they do fix correctly." We appreciate that feedback and acknowledgement of our process, Jonathan. We may never be the biggest auto repair shop in town, but we are honest, dedicated and very thorough in everything we do. Our technicians want to make sure that we get to the bottom of any automotive problem. With a proper diagnosis, we are able to make accur ... read more

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Customer Stories

Customer Gets Pre-Purchase Vehicle Inspection at LightHouse Automotive

Customer Gets Pre-Purchase Vehicle Inspection at LightHouse Automotive

If you are considering the purchase of a used car, always remember that you have the right to get the vehicle inspected by an objective third party. It's the smart thing to do before you commit to buying. If no problems are found, it gives you extra peace of mind. If there are issues, you will be able to make better purchase decisions. Even if you still decide to buy the car, you'll know exactly what work it needs and that can also help with your negotiations. We perform pre-purchase inspections all the time at LightHouse Automotive. Used vehicle buyers know they can count on us for an unbiased opinion and thorough inspection report. We recently had a customer named Cole come into the shop for a pre-purchase vehicle inspection. Here's what he had to ... read more

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Customer Stories

Recent Customer Reviews of LightHouse Automotive

Recent Customer Reviews of LightHouse Automotive

We truly value our customers at LightHouse Automotive, and we especially appreciate when they take the extra time to post a review of our Colorado Springs auto shop online. Whether someone posts on Google, Facebook, Yelp or directly on our website's Reviews page, the feedback we get is so helpful. We are always looking to build our reputation in this community. Reading reviews from our customers—whether positive or constructively critical—helps keep us us focused on making our customer service the best it can be every single day. With this in mind, we wanted to share a few recent customer reviews of ... read more

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Customer Stories

Dodge Owner Gets Emergency Auto Repairs at LightHouse Automotive

Dodge Owner Gets Emergency Auto Repairs at LightHouse Automotive

Robert drives a 2007 Dodge Nitro compact SUV. Over Labor Day weekend, he was experiencing troubles with his vehicle and new he needed to have it repaired as soon as possible. He depends on the vehicle for his job and was worried about the costs of getting it fixed. Robert knew that LightHouse Automotive has a great reputation throughout the Colorado Springs area, so he brought his Nitro to us. "I had an emergency with my 2007 Dodge Nitro," Robert says. "Though they were closed that day, they did look at it the next day. I was afraid to even drive it there, but they have a super reputation. James met me at the counter and listened (actually listened to how much I needed the car, as I am single income and it affected my job." At LightHouse Automotive, we understand that eve ... read more

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Customer Stories

Jerry Recommends LightHouse Automotive

Jerry Recommends LightHouse Automotive

Jerry recently visited LightHouse Automotive in Colorado Springs to have some auto repair work done. He wasn't sure exactly what was wrong, so he brought his car in for a professional inspection and diagnosis. Along the way, he had plenty of questions and our team was happy to give him all the information he needed before authorizing any repairs. "Great mechanics and great customer service," Jerry writes in his Google review. "They take their time to talk to you and help you if you have any questions whatsoever." At LightHouse Automotive, we understand that most people are not automotive experts. We love working with different customers every day, because we get to meet and interact with such a wide range of people and personalities. Some people know a lot about their vehi ... read more

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Customer Stories
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