Jasmine was in a tough situation. She was on her way to a job interview when her car broke down and she was stranded on the side of the road. Jasmine was able to get her vehicle towed to LightHouse Automotive, where the team led by owner, Rylan Blair, performed a thorough inspection and offered some specific repair recommendations.
"I am so grateful for this auto repair facility," says Jasmine. "I walked into the repair shop extremely worried. Rylan was really nice and made me feel comfortable leaving my car with them (I've had bad experiences in the past with other places)."
After Jasmine's vehicle was properly inspected, we let her know our findings and which repairs we would recommend. We told her which services were most urgent and which repairs may not be necessary right away (yet were still worth noting for her to make informed decisions in the near future). We knew that Jasmine was dealing with some financial concerns, so we did everything we could to keep the costs down without sacrificing the quality of the work done.
"He understood that I had limited funds due to being unemployed and other events," Jasmine adds. "He helped by cutting my costs where he could, and made sure my car was fixed properly so I wouldn't have to worry. I didn't feel like he was trying to hustle me by adding more charges. He did everything possible through communicating with me to make sure nothing was completed without my approval."
Throughout the process, we aim to keep our customers informed, updated and educated. This way you know exactly what's going and can avoid the surprises that you often get at some auto repair shops. At LightHouse Automotive, we strive to be honest and upfront about everything we do.
"I definitely will be returning for the other things that are needed to be fixed on my car," Jasmine concludes. "Rylan was kind and understanding. The price I paid for him fixing my vehicle was reasonable and fair. The time and work he put into my car is well appreciated. When I came to pick my car up, his wife [Tia] was also there and she also made me feel great about the service at their auto mechanic shop. Thank you so much LightHouse Automotive for making sure I can continue to get around town and care for my family. I will definitely be returning. Your customer service has earned a lifetime customer."
Thank you, Jasmine, for the kind words and we hope your job interview went well! We'll always be here to help anytime you need us.
If you are in need of automotive repairs in the Colorado Springs area, call LightHouse Automotive today at (719) 465-0302 or schedule your service appointment online.