EDIT: I was able to have a discussion with the owner regarding the issues I previously stated in the review. We were able to come to an agreement and we both have a sense of resolution. All my cars will be coming here in the future because of the customer care. A rare sense of trust has been established with a mechanic. Old review: (I think these mechanics can be great for certain needs. Unfortunately, I went to them for the wrong need. I was hoping to do an engine rebuild on my car of which someone on the phone said they were capable of doing. Great. I got my car towed in and upon arrival, someone else stated they don't do engine rebuilds there and it would need replaced. I asked them not to look into my car too much, and only provide a quote for the engine. They went ahead and diagnosed my car anyway, charged me, and provided an engine replacement cost that was over 2 grand more than competing shops. When leaving, I was talking to one of the main mechanics (of which was very nice) and discussed options for my car. I said that I was probably going to scrap it/sell. He offered me $200 on the spot. I knew this wasn't a good deal and was honestly a little offended. I ended up selling for 20x what he offered (to another mechanic). This all being said, I would probably take my car here for certain things. They seem as if they do good work on the cars they have and I've gotten good referrals from other people. Just beware they might hustle you into things not necessarily needed.)
I am sorry to hear that your experience was less than perfect. We appreciate the feedback and will use it to fine tune our operations! Please feel free to give us a call to discuss your situation further .
- LightHouse Automotive