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Category Archives: What Customers Should Know

No Strain, No Gain (The Basics of Oil Filters)

Ever wonder what one of the best things is to ever happen to your vehicle's engine?  It's the little thing that usually looks like a can, the oil filter. Just like your kitchen sink strainer filters out errant particles of food from clogging your drain, the oil filter cleans out small particles that could cause your engine harm. Your engine operates in a dirty, hot environment and gathers a lot of tiny contaminants like dirt, dust, little metal shards and unlucky bugs that get sucked in.  Get those things circulating in your engine and those little particles can cause friction, which starts wearing out those finely machined metal parts.  You know how important it is to change your oil regularly.  It's vital that you change your oil filter at the same time to keep the oil as close to brand new as possible. Most oil filters look like a metal can with some holes in the bottom.  Inside there are carefully chosen materials that can screen out the contaminants while ... read more

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally. We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire. So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do. Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prev ... read more

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility. If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem. If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the fact ... read more

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem. There are many things that cause a power seat to fail: Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced. Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy. Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and rep ... read more

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim.  There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles. You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology. With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in a ... read more

A Honking Big Jam (Stuck Horn)

At one time or another, most drivers honk their horn at someone who might be texting at a stoplight or not paying attention when they're driving.  But what happens when you tap on your horn and all of a sudden it won't quit? Everyone's looking at you like you're an angry jerk and all you want to do is turn it off! It helps to know the basics of what's happening when you honk your horn.  There's a switch in the steering wheel, of course, and when you press on it, it sends power to a relay which then energizes the horn.  Bingo.  Sound.  When the horn sticks on, one of these parts or the wiring has developed a problem.  With the ear-splitting noise inside your cabin, it may be hard to keep your cool, but do your best to stay calm.  Try pushing the horn several times; it may un-stick the switch if you're lucky.  If not, there are a couple of things you can try. First, if you can, pull your vehicle off the road and into a spot where you're not disrupt ... read more

Do you have a Clue (Get the Most Out of a Service Visit)

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?   Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come b ... read more

Something to Latch On To (Hood Latch Safety)

The other day, a driver was trying to open his vehicle's hood so he could add some windshield washer fluid.  But when he pulled the hood release inside the car, nothing happened.  Usually, opening any hood is a 2-step process.  You pull the hood release (which is usually a handle under the dashboard to the left of the steering column) and listen for the hood to pop up slightly. (It doesn't open all the way because it has a safety latch to prevent you from accidentally opening it up while you're driving.) Then, you get out and find the latch, usually through the grille near the hood.  There's a little handle on it which you push, slide or pull (there are a few different types) at which point the hood can be opened up all the way.  But in this driver's case, the hood would not release at all when he pulled the handle inside.  Not knowing what to do, he called his service advisor, who told him to bring it over.  The reason? A hood with a broken latch cou ... read more

What is a TPS? (Throttle Position Sensor)

You know you have an accelerator pedal; step on it and your vehicle is supposed to go.  But did you know there is a part in your vehicle that keeps track of where the throttle is? It's called the Throttle Position Sensor, or TPS. The TPS is a sensor that helps your vehicle figure out the right mix of air and fuel is reaching your engine.  It does that by keeping track of the throttle and sending that information to your vehicle's computer.  Other factors play a role in how well your engine is performing, including air temperature, how fast the engine is turning over and air flow.  When the TPS isn't working right, you may find your vehicle won't accelerate or doesn't have the power you're expecting when you press on the accelerator.  In some cases, it may accelerate on its own.  Sometimes your vehicle won't go over a certain speed.  Your Check Engine light may go on. Any of these symptoms should be checked out soon.  If your TPS stops working rig ... read more

Beware of Potholes! (Avoiding Pothole Damage)

You may live in a region where roads become pockmarked with craters known better as potholes.  They're caused by moisture seeping through a compromised road surface that can freeze, expand and literally punch holes in the road.  And when your vehicle hits one of those holes that's big enough, the impact can flatten a tire, bend a wheel or tear apart a suspension component.  To minimize pothole damage, leave enough room between you and the vehicle in front of you so you can see the road surface and any upcoming potholes.  That way you'll have time to slow down and steer around them.  Also, if you see what looks like a puddle of water, it may be hiding a pothole underneath, so treat it as if was a pothole. If you keep your tires inflated to the manufacturer's specifications, they're more likely to withstand hard impacts.  And the slower you're going when you hit a pothole, the less likely you are to break something.   But if you do find you've hit ... read more

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